According to Kirkpatrick's model, which of the following measures whether a training program makes a difference?

In Kirkpatrick's model, the "Results" level specifically focuses on the impact that a training program has on the organization or the performance metrics that matter to the organization. This level assesses the tangible outcomes related to the training, such as improvements in productivity, quality, employee satisfaction, or financial performance. When determining if a training program makes a significant difference, it's essential to look at these end results.

While other levels of the model—such as Reaction, Learning, and Behavior—evaluate participant satisfaction with the training, the acquisition of knowledge, and the application of skills on the job, respectively, they do not directly measure the ultimate impact on organizational performance. In contrast, the Results level provides concrete evidence of the training program's effectiveness in achieving desired outcomes, showcasing the broader value of the training initiative within the organizational context.